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Site's Policy:

Browsing the website and / or purchasing the product / s  And / or the service offered for sale there (even if made by telephone purchase and arrival at the business), constitutes your consent to receive and act in accordance with the provisions of the regulations.

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delivery options: 
1. Self-collection from the business, Ashdod - free (by prior arrangement between 1-7 business days)

2. Delivery to the customer's home. Cost 35 NIS (up to 4 business days, during the corona period, the delivery time may be extended and will be between 7-14 business days)

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Returns and exchanges:
What is the product exchange policy I bought on the site and refund?
Jewelry replacement will be given up to 14 days from the date of receipt of the product upon presentation of an invoice and provided that it has not been used and the label on the product has not been removed
There is no exchange for earrings, foot rings, and jewelry ordered by special order such as: custom-made (enlarged / reduced) ring size, engravings, jewelery handmade jewelry, and jewelry with gold plating / rose gold plating.

cancellations​

A customer may cancel the order in accordance with the provisions of the Consumer Protection Law, 1981 (hereinafter: "the Consumer Protection Law"). 

- Cancellation of a transaction will be made up to 48 hours from the date of receipt of the product, when cancellation of a transaction will be deducted
5% of the value of the item / 100 NIS, the cheapest of them according to the law.
- The cancellation of the transaction and a refund to the customer will be made within 14 business days of receiving the cancellation notice.
- No refund will be given for jewelry made or specially tailored to the customer.
- The refund will be made to the means of payment identical to the means of payment in which the product was purchased.
- The original shipping fee will not be refunded (35 NIS).

In providing a credit / refund for jewelry / products purchased on the site as part of the benefit, the relative portion of the general discount will be deducted from the total transaction.
- The credit is valid for 3 months.

Cancellation / replacement of the product will be done through the chain branch (Ashdod), the product can be sent by registered mail with a tracking number and full details of the customer so we can contact you. It is possible to send a courier at a cost of 35 NIS to collect the product from your home in coordination with the business.

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responsibility-
Our jewelry is made of the highest quality metals, which ensure the quality of the jewelry.

Among the metals we use you will find: 925 real silver, gold plating, rose gold plating, gold filled, sun style and rhodium.
The company's warranty for the product is not valid for damages caused as a result of negligent conduct or treatment that is not in accordance with the instructions for use of the purchased product.

- Warranty on inlaid jewelry is for one year. The warranty covers repair of existing defects such as: inlay of stones and general cleaning.

- Warranty on jewelry from the personal design and engraving collection is for two years, the warranty covers the color of the jewelry, and general cleaning.

  The warranty does not cover fractures, tears or scratches as a result of improper handling of the jewelry.
Each item beyond the warranty years will be charged according to the store price list.
If you have any questions regarding repair, you can contact customer service by email 

yanajewelry1@gmail.com  Your message will be answered within 48 hours.

The jewelry should be preserved in the following ways:
- Rough contact with hard materials should be avoided for fear of damaging the inlaid stone.
- Be careful not to enter with a jewel to various water sources, especially those in which the concentration of chlorine and sulfur such as sea, pool, spa, Dead Sea. You can enter normal water.
- Care must be taken not to bring the jewelry into contact with cleaning materials of any kind, contact with these materials harms and damages the jewelry and there is no responsibility for this.

If a piece of jewelry needs to be repaired, how do you proceed?
Jewelry will be sent for repair through the chain branch.

It is possible to send a courier to the house to collect the jewelry for a fee (35 NIS).

What is a special order?
Special order is an order of custom jewelry, engraving, personal design, plating.

How is the order status checked?
If you have chosen the "courier to home" option, the shipping company will coordinate the delivery of the order with you by phone.
If you have chosen the "Self-collection from a branch" option, your order will be ready at the branch and we will notify you as soon as it is ready by phone or email.

Can I cancel my order?
To cancel an order, contact customer service by email: yanajewelry1@gmail.com 
Between the hours of 9: 30-20: 00
If the transaction is canceled due to a defect, non-compliance, non-delivery of the product or other breach of the business, the customer is responsible for returning the product to the business.

What means of payment can be paid on the site?
You can pay with all credit cards and you can also make transactions in interest-free payments.
You can place orders on WhatsApp and pay by bank transfer, BIT, Facebook and cash, provided that an advance is paid in one of the payment methods.
The model must be sent to WhatsApp-  052-5633-241

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Are purchases on the site secure?
The site is secured at the highest level, which means that all confidential data you provide during the purchase is encrypted, the company does not store the credit information of its customers.

Is my credit card information stored in the system?
No. By law and for security reasons, the store does not store the sensitive information of its customers.

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The provisions of these sections do not apply to the Company in cases beyond the Company's control such as: a cyber attack, a nationwide media malfunction, or malicious action taken against the virtual store.

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Age restriction:
Conditions for purchase on the website that the buyer is 18 years of age or older

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* For any further questions, we will be happy to help by phone - 052-5633-241 (Sundays-Thursdays between the hours of 9: 00-15: 00) or by email:  yanajewelry1@gmail.com